Qiao VPN Refund Policy

Effective date: 21 October 2026

This Refund Policy explains when a paid Qiao VPN plan can be refunded, the 3-day no-subscription trial, and how the money is returned. It is part of our Terms of Service. Purchases made before this date stay on the refund terms that were in effect when you paid.

1. 3-day trial, no subscription

New accounts can use Meridian for 3 days (72 hours) with no subscription and no card. It starts the first time you sign in inside the app. When it ends, access stops unless you buy a plan. Nothing is charged, so there is nothing to refund.

The trial is one per person. We can refuse it on disposable or repeat sign-ups.

2. 7-day refund on a first purchase

You can ask for a refund of your first paid plan for 7 calendar days after that payment, if your account has used 20 GB or less through Qiao in that same 7 days. Upload and download both count.

The request has to reach us within those 7 days. Day 8 is too late.
It applies to the first paid plan on the account, not to renewals or later purchases.
Email support@qiaovpn.com from the email on the account. Include your Account ID or order number.
After the 7 days, or after the account passes 20 GB, the sale is final, except where a law we cannot waive says otherwise.

3. How the money comes back

It depends on how you paid.

Google Pay. Eligible refunds are sent back through Google. This is the fast path.
Alipay or WeChat Pay. These are not returned to the original payment by us. If the refund is approved, you send a personal QR code for the same wallet so we can pay you. We do not refund until we have that code.
Crypto, including USDT. No refund.
Cards, Apple Pay, and UnionPay. An eligible refund goes back to the original method when the provider can do that. Timing depends on that provider.

We do not store your full card number. Google, Alipay, WeChat, and the card networks handle the payment itself.

4. When we say no

A refund is declined when:

The request is after 7 days, or the account used more than 20 GB in those 7 days.
You paid with crypto.
It is a renewal, or not the first paid plan on the account.
The account was closed for breaking the Terms, including BitTorrent or other P2P.
The purchase was through a reseller or another store we do not run.
We believe the refund is being repeated across accounts to get the service without paying.

5. Your other rights

Nothing here removes a refund right that the law of your country does not let us waive.

6. Chargebacks

Write to us before you dispute a charge with your bank or wallet. A chargeback without that can suspend the account while we look at it. If the payment was legitimate under this policy, we can contest the dispute with the order record.

7. Changes

We can update this policy. A purchase keeps the version that was in effect when you paid.

8. Contact

support@qiaovpn.com. Qiao VPN, https://qiaovpn.com.