Qiao VPN Refund Policy

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Effective date: [EFFECTIVE DATE]

This Refund Policy explains the Qiao VPN money-back guarantee, how the free trial works, and how refunds are handled. It forms part of, and should be read together with, our Terms of Service. It is operated by [COMPANY LEGAL NAME].

1. 7-day money-back guarantee

We offer a 7-day money-back guarantee on eligible new subscription purchases. If you are not satisfied, you may request a full refund within 7 days of your initial purchase, subject to the conditions and exclusions below.

Eligibility window. The request must be made within 7 calendar days of the date of your initial qualifying purchase.
Who it applies to. The guarantee is intended for genuine, first-time evaluation of the Service. It applies to your initial purchase of a plan.
How to request. To request a refund, contact our support team at [SUPPORT EMAIL] from the email address associated with your account, and include your order or transaction identifier and the reason for your request. We may ask a few questions to verify the purchase and, where appropriate, to help resolve a technical issue before processing the refund.
Processing. Once approved, we process refunds to the original payment method through our payment processor (see Section 5). The time for the funds to appear depends on your payment provider.

2. Free trial (1-day, no credit card, in-app)

We may offer a limited free trial so you can evaluate the Service before paying.

The trial is activated inside the app and does not require a credit card or any payment method.
The standard trial length is 1 day from activation, unless stated otherwise at the time of the offer.
Because no payment is taken for the trial, no charge is made and no refund is needed when a trial ends. If you do not subscribe, the trial simply expires.
Trials are subject to anti-abuse measures. We may limit trials to one per person, account, or device, may refuse trials to addresses that appear disposable or fraudulent, and may modify or withdraw trial offers at any time.

3. Exclusions

The money-back guarantee does not apply, and refunds may be declined, in the following situations, to the extent permitted by applicable law:

Requests made after the 7-day guarantee window has closed.
Renewal charges (the guarantee applies to the initial purchase, not to subsequent renewal terms), unless required by applicable law.
Repeat or serial refund requests, or where we reasonably believe the guarantee is being abused (for example, repeatedly buying and refunding, or creating multiple accounts to obtain repeated refunds or trials).
Accounts suspended or terminated for violating our Terms of Service, including the Acceptable Use section.
Purchases made through a reseller, gift, promotional, or third-party marketplace channel not operated by us, which are subject to that seller's or platform's own refund rules.
Any fees charged by your own payment provider (such as currency-conversion or transaction fees), which are outside our control.
Where a payment method or provider does not support refunds, in which case we will work with you on an available alternative where possible.

4. Statutory and consumer rights

Nothing in this Policy limits any non-waivable refund or cancellation rights you have under the consumer-protection laws of your country of residence. Where local law grants you a stronger right (for example, a statutory withdrawal or cooling-off period), that right applies in addition to this Policy.

5. How refunds are paid; payment processor

Refunds are issued to the original payment method used for the purchase and are processed through our third-party payment aggregator, iDataRiver, and the underlying payment provider (which may include Alipay, WeChat Pay, UnionPay, cards, Google Pay, Apple Pay, or crypto/USDT). We do not hold or process your full card or banking details; the processor and provider handle the return of funds under their own terms. Processing times depend on the payment method and provider. For certain methods, such as some crypto/USDT payments, a refund may be issued as an equivalent value using an available method, and the amount received can be affected by exchange rates, network fees, or provider limits outside our control.

6. Chargebacks

If you have a concern about a charge, please contact us first at [SUPPORT EMAIL] so we can resolve it quickly, which is usually faster than a bank dispute. Filing a chargeback or payment dispute without first contacting us may result in the immediate suspension or termination of your account while the dispute is investigated. If a chargeback is filed on a payment for which a refund has already been issued, or where we determine the charge was legitimate and the guarantee does not apply, we reserve the right to contest the dispute and to provide the payment processor and your provider with the limited order records needed to do so. Accounts associated with fraudulent chargebacks may be permanently closed.

7. Changes to this Policy

We may update this Refund Policy from time to time. Changes apply to purchases made after the updated effective date. The version in effect at the time of your purchase governs that purchase.

8. Contact

To request a refund or ask about this Policy, contact [SUPPORT EMAIL], [COMPANY LEGAL NAME], [REGISTERED ADDRESS].